One memo, every Sunday. Written owner to owner.
The internal memo I wish someone had sent me fifteen years ago. One thing I changed in my companies: what it cost, what it returned. Closing scripts, AI in the practice, concierge pricing. No specialty required, just a P&L you’re responsible for.
What a $14/hr no-show policy returned in 60 days
Two months ago I changed one line in the front-desk script at one of my clinics. It cost a $14/hr raise and an afternoon of training. Here’s the before, the after, and the number.
Most owners try to fix no-shows with penalties. Penalties punish the patients who were coming anyway…
- What moved in medical marketing, and what it means at your size.
- Where AI actually landed in healthcare this week, minus the hype.
- One number from the industry worth arguing with.
The next live rooms and trainings, with dates. That’s the only pitch in here.
Every issue opens with one change I made: what it cost, what it returned. Then three things worth your attention, and nothing you could get from a search engine.